about 7%
The year before, in 2017, what was the U.S. telephone survey response rate?
Response rates had been fairly stable before ticking down again from 7% to 6% in a single year.
Source: Pew Research Center (2017) pewresearch.org
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Call center technology is generally traced back to which decade in Britain?
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about 12.8%
By 2006, what share of U.S. households were 'cell-phone only,' up from 2.9% in 2003?
The rapid shift to cellphone-only households in the 2000s forced pollsters to change how they reached people.
Source: Wikipedia, Opinion polling (2006) en.wikipedia.org
1983
In what year did the Oxford English Dictionary first recognize the term 'call centre'?
The term entered the dictionary decades after call-center technology first appeared in the UK in the 1960s.
Source: Wikipedia, Call centre (2024) en.wikipedia.org
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